Billing

Refund Policy

Last updated: 30 July 2026

Designelier sells one-time, non-expiring credit packs. There are no subscription renewals to cancel. This policy supplements any mandatory rights you have under applicable consumer law.

Unused credits

You may request a full refund within 14 days of purchase if none of the credits from that purchase have been used. Email [email protected] from the address on your account and include the invoice or receipt number.

Used credits and generation failures

Once credits have been used to deliver digital outputs, the purchase is normally not refundable except where required by law or where the service is materially defective. Failed generation attempts and automatic quality-control retries are not charged; reserved credits are returned automatically when a generation fails.

Duplicate, incorrect, or unauthorised charges

Contact us promptly if a charge is duplicated, incorrect, or not authorised by you. We will investigate and correct confirmed billing errors. You can also use the payment rights available from your card issuer.

How refunds work

Approved refunds are sent to the original payment method. Bank processing can take 5–10 business days after Stripe confirms the refund. Refunded credits are removed proportionally from the account. If those credits were already used, the balance may become negative and must be restored before further paid generation.

Statutory rights

EU consumers generally have a 14-day withdrawal period for online service contracts, subject to rules for immediate performance and digital content. Nothing in this policy excludes rights that cannot legally be excluded.